ISO/IEC 25000 系列标准

ISO/IEC 25000 系列标准，也称为 SQuaRE（系统和软件质量要求和评估），其目标是创建软件产品质量评估框架。

ISO/IEC 25000 是其他几个标准演变的结果； 具体来自 ISO/IEC 9126（定义了软件产品评估的质量模型）和 ISO/IEC 14598（定义了软件产品评估的过程）。 ISO/IEC 25000 系列标准由五个部分组成。

 

ISO/IEC 2500n – 质量管理部门

构成该部门的标准定义了 SQuaRE 系列所有其他标准进一步引用的所有通用模型、术语和定义。 目前，该划分由以下标准组成：

     ISO/IEC 25000 - SQuaRE 指南：提供 SQuaRE 架构模型、术语、文档概述、目标用户和该系列的相关部分以及参考模型。
     ISO/IEC 25001 - 规划和管理：为负责软件产品需求规范和评估管理的支持功能提供需求和指南。

ISO/IEC 25010

质量模型是产品质量评价体系的基石。 质量模型确定在评估软件产品的属性时将考虑哪些质量特征。

系统的质量是指系统满足各个利益相关者明确和隐含的需求并从而提供价值的程度。 这些利益相关者的需求（功能、性能、安全性、可维护性等）正是质量模型中所代表的，该模型将产品质量分为特性和子特性。

ISO/IEC 25010定义的产品质量模型包含九个质量特性，如下图所示：

 
功能适用性

该特性表示产品或系统在指定条件下使用时提供满足明示和暗示需求的功能的程度。 该特性由以下子特性组成：

     功能完整性 - 功能集涵盖所有指定任务和预期用户目标的程度。
     功能正确性——产品或系统在被目标用户使用时提供准确结果的程度。
     功能适当性——功能促进特定任务和目标完成的程度。

SO/IEC 25059

人工智能 (AI) 系统越来越多地融入组织中，导致 ISO/IEC 25010 标准质量模型的特征得到扩展，以包含这些系统所呈现的其他方面。

ISO/IEC 25059 在产品质量方面的变化如下：

功能适用性包含以下子特征：

     功能适应性。 人工智能系统能够准确地从数据或先前行动的结果中获取信息，并在未来的预测中使用该信息的程度。

对于功能正确性，ISO/IEC 25059 警告说，机器学习方法通常无法在所有观察到的情况下提供功能正确性，因此有必要仔细衡量正确性和错误性。

可用性包含两个子特征：

     用户可控性。 用户能够以适当的方式充分干预人工智能系统的运行的程度。
     透明度。 向利益相关者传达有关人工智能系统的充分信息的程度。

可靠性包含以下子特征：

     鲁棒性。 人工智能系统在所有情况下都能保持其性能水平的程度。

安全性包含以下子特征：

     可干预性。 操作员能够及时干预人工智能系统运行以避免损坏或危险的程度。

关于我们-us

北京思坦达尔认证中心（简称CSCC）成立于2002年6月，是经原中国环境管理体系认证机构认可委员会认可注册的（注册号：HR32），并经国家认证认可监督管理委员会（简称CNCA）重新批准（批准号：CNCA-R-2002-064），中国合格评定国家认可委员会（简称CNAS）认可的认证机构。机构巳由开始的单一环境管理体系认证到目前拥有质量管理体系、环境管理体系、职业安全健康管理体系、信息安全管理体系、信息技术服务管理体系认证资质的认证机构。CSCC的成立和发展始终得到了国家有关部委和领导的关怀与支持。
    CSCC目前已具有除个别专业（如核等）外的绝大多数行业的认证资格，从成立到现在，已为不同行业的组织颁发了认证证书，获证组织遍布全国以及越南、泰国、菲律宾、香港、澳门等地区，有相当一部分获证组织是由中心提供10多年认证服务的老客户。
    CSCC聚集了众多的各行各业的优秀人才，他们在质量、环境、职业安全健康、信息安全、信息技术服务等各方面具有丰富的管理、审核经验和专业知识，通过他们专业、规范、严谨的工作，可为组织提供优质、高效的认证服务。达到提升组织的管理水平，促进组织产品/服务质量、环境管理、职业健康安全管理、信息安全管理、信息技术服务管理绩效提高的目的。
    CSCC的管理团队是一支老、中、青三结合的隊伍，他们当中既有長期在企事业单位担任领导，从事管理工作的老同志，还有从我国认证制度开始就一直在认证行业的“老认证”，现在在第一线是中、青年，他们既有扎实的专业技能，又有丰富的组织管理能力，除此之外，还吸收一部分致力于认证事业、勇于开拓创新的青年人。无论从思想素质、专业和管理能力，是一支懂业务、善管理、守纪律、敢担当、可信任的隊伍。
    CSCC致力于建设一个职业素质好、专业能力强，工作规范、富于进取、勇于创新，具有社会责任感的认证机构。为了更好地为客户提供优质、高效、方便、快捷的服务，中心在深圳、河北、南京、青岛设有分支机构，中心的审核人员分布全国各地，可以为客户提供就近、方便、快捷的认证服务。
    CSCC遵循“公正、客观、公正、热忱”的服务宗旨，以技术提升能力，以规范改善管理，以合作实现共赢，不断提高认证质量和有效性，竭诚为客户提供满意、周到的服务。

其他服务-Other

我们的认证-acc

新闻中心-NEWS

通知公告

• [2011-02-31]北京思坦达尔认证中心新版网站正式上线
• [2023-01-20]北京思坦达尔认证中心喜迁新址
• [2022-09-01]中心网站审核员专区开始投入使用
• [2022-03-07]法律法规更新通知

中心要闻

• [2021-02-27]二O一四年度社会责任报告
• [2020-08-20]北京思坦达尔认证中心喜迁地址
• [2020-08-31]北京思坦达尔认证中心新版网站正式上线
• [2020-08-31]北京思坦达尔认证中心正在进行新版认可准则转换工作
• [2019-08-31]中心全面落实“全国认证机构工作会议”精神

行业动态

• [2018-08-13]各地质检系统加强玩具CCC认证产品监督检查
• [2017-08-13]中日签署《中国环境标志与日本生态标签互认协议》
• [2016-08-31]国家认监委良好农业规范认证技术工作组工作例会在京召开
• [2015-08-31]
• [2014-08-31]“全国认证机构工作会议”在昆山召开
• [2013-11-10]环保组织：北京未禁烟餐厅PM2.5超WHO标准
• [2012-11-10]儿童安全座椅强制性国家标准下月起执行
• [2011-11-10]提升质量水平是包容性增长重要途径

Accreditations and acknowledgements

Eurocontrol-sa holds all the accreditations, authorisations, certifications and registrations necessary to perform the inspection, trial, certification and control services, among others. These accreditations, which are issued by the related official bodies following a process of technical audit and management, are the guarantee of our technical proficiency, and validate our operational procedures.

Inspection Body

Inspection bodies perform evaluations of installations, components, etc. in the regulatory or voluntary fields, to decide in accordance with the legislation, standards or specifications. Eurocontrol-sa has the following accreditations as an Inspection Body, according to the requisites established in the UNE-EN ISO/IEC 17020 Standard:

    06/EI007 Industrial Inspection. See Technical Annex.
    06/EI060 Inspection of Leisure Vessels. See Technical Annex.
    06/EI092 Environmental Inspection See Technical Annex.
    OC-I/271 State Metrological Control: phase of instruments in service See Technical Annex.

Non-destructive Testing
EUROCONTROL holds National Accreditation Agency (ENAC) accreditation No. 845/LE1878 AS NON-DESTRUCTIVE TRIALS LABORATORY and that for a number of Audits from ASME AS NON-DESTRUCTIVE TRIALS COMPAN...
Destructive Trials
We perform destructive trials for the classification of materials, welding procedures, etc… This work is combined with others in our lines of action, such as qualification of welding procedures a...
Quality control in the production of supplies
EUROCONTROL, S.A. provides services in Construction and in Industry by completing all the work (or in collaboration with the manufacturers themselves as Technical Consultants) for jobs on the follo...
Inspection and supervision of equipment, components and supplies at all phases
EUROCONTROL performs these Inspections at all their phases not just in the workshop but also at the source. It also has experience in many areas of action and draws on specialised resources in th...
Trials of construction materials
The EUROCONTROL laboratory has had more than 20 years’ experience and so has been involved in many of the large Construction and Infrastructure projects which have been undertaken in this country...
Metrological tester
Legal Metrology is designed to confirm that the provisions applicable in relation to measurement instruments among other things are complied with, to guarantee the equitability of commercial tr...
Activation and tracking of capital goods
EUROCONTROL has personnel which is expert in the activation and tracking of orders in order to ensure that delivery deadlines are met, in compliance with the quality and contractual requisites put...
Evaluation of suppliers
EUROCONTROL, S.A. implements its verifications by means of examinations and evaluations as to whether the parts applied in a quality guarantee programme have been developed, documented and implemen...

Shipping

Technical Inspection of Vessels (TIV)
Obtaining or renewing the Seaworthiness Certificate and Registration Certificate All types of voluntary technical inspections Obtaining or renewing the Seaworthiness Certificate and Regis...
CE marking of recreational craft
CE MARKING AND CONFORMITY ASSESSMENT OF RECREATIONAL CRAFT AND THEIR COMPONENTS Applicable to craft that have been placed on the Community market after 16 June 1998 and for newly-built models. C...
Noise level certification, exhaust emission certification and technical assistance, measurements and testing
NOISE LEVEL CERTIFICATION EXHAUST EMISSION CERTIFICATION   A) CERTIFICATION ACCORDING TO EU REGULATIONS SEE CE MARKING OF CRAFT SECTION)   Short legal description The craf...
Reports for river basin authorities
  Inland navigation (on rivers and reservoirs) involves obtain permission from the competent river basin authority. The authority in question will require either: A valid seaworthin...
Independent reports and updating boat´s paperwork
INDEPENDENT REPORTS AND UPDATING BOATS' PAPERWORK A) INDEPENDENT REPORTS AND UPDATING BOATS' PAPERWORK During a vessel's lifetime, circumstances may arise that require an independent technic...
Servicio de valoración técnica para particulares y aseguradores
En un mercado de segunda mano tan activo como el de las embarcaciones la valoración técnica es esencial para sustentar la decisión de compra o de concesión de seguros. Conociendo el estado...
Floating structures and miscellaneous components
A) EVALUATION AND CERTIFICATION OF FLOATING STRUCTURES  There are no EC regulations governing the sale of floating structures (hammocks, kayaks, pedal boats, ...). If manufacturers want to prov...
Occupational training
3 courses: Regulatory Inspection of Recreational Craft How to be a Collaborating Entity inspector. 2nd edition 2014. Finished ISO standards. Course given to shipyards and shipbulding firms. B...
Maritime traffic management
In accordance with the different national and international regulations on Maritime Law and Maritime Traffic, EUROCONTROL offers the following services: Design of technical specifications for l...

Tourism Services

Standard and/or project under the direct responsibility of ISO/TC 228
ISO 11107:2009
Recreational diving services -- Requirements for training programmes on enriched air nitrox (EAN) diving

ISO 11121:2017
Recreational diving services -- Requirements for introductory programmes to scuba diving

ISO 13009:2015
Tourism and related services -- Requirements and recommendations for beach operation

ISO 13289:2011
Recreational diving services -- Requirements for the conduct of snorkelling excursions

ISO 13293:2012
Recreational diving services -- Requirements for gas blender training programmes

ISO 13687-1:2017
Tourism and related services -- Yacht harbours -- Part 1: Minimum requirements for basic service level harbours

ISO 13687-2:2017
Tourism and related services -- Yacht harbours -- Part 2: Minimum requirements for intermediate service level harbours

ISO 13687-3:2017
Tourism and related services -- Yacht harbours -- Part 3: Minimum requirements for high service level harbours

ISO 13810:2015
Tourism services -- Industrial tourism -- Service provision

ISO/TS 13811:2015
Tourism and related services -- Guidelines on developing environmental specifications for accommodation establishments

ISO 13970:2011
Recreational diving services -- Requirements for the training of recreational snorkelling guides

ISO 14785:2014
Tourist information offices -- Tourist information and reception services -- Requirements

ISO 17679:2016
Tourism and related services -- Wellness spa -- Service requirements

ISO 17680:2015
Tourism and related services -- Thalassotherapy -- Service requirements

ISO 18065:2015
Tourism and related services -- Tourist services for public use provided by Natural Protected Areas Authorities -- Requirements

ISO 18513:2003
Tourism services -- Hotels and other types of tourism accommodation -- Terminology

ISO 20410:2017
Tourism and related services -- Bareboat charter -- Minimum service and equipment requirements

ISO 20611 [Under development]
Adventure tourism -- Good practices for sustainability -- Requirements and recommendations

ISO 21101:2014
Adventure tourism -- Safety management systems -- Requirements

ISO/TR 21102:2013
Adventure tourism -- Leaders -- Personnel competence

ISO 21103:2014
Adventure tourism -- Information for participants

ISO/DIS 21401 [Under development]
Tourism and related services -- Sustainability management system for accommodation establishments -- Requirements

ISO/CD 21406 [Under development]
Tourism and related services -- Yacht harbours -- Essential requirements for luxury harbours

ISO/DIS 21416 [Under development]
Recreational diving services -- Requirements and guidance on sustainable practices in recreational diving

ISO/DIS 21417 [Under development]
Recreational diving services -- Requirements for training on environmental awareness for recreational divers

ISO/FDIS 21426 [Under development]
Tourism and related services -- Medical spas -- Service requirements

ISO/AWI 21620 [Under development]
Tourism and related services- Heritage Hotels

ISO/AWI 21621 [Under development]
Traditional restaurants -- Visual aspects, decoration and services

ISO/CD 21902 [Under development]
Tourism and related services -- Accessible tourism for all -- Requirements and recommendations

ISO/CD 22483 [Under development]
Tourism and related services -- Accommodation: Hotels -- Service requirements.

ISO/AWI 22525 [Under development]
Tourism and related services -- Medical Tourism -- Services requirements

ISO/AWI 22876 [Under development]
Tourism and related services -- Supplementary charter holiday services and experiences

ISO/AWI 23405 [Under development]
Tourism and related services -- Principles and terminology of sustainable tourism
   
ISO 24801-1:2014
Recreational diving services -- Requirements for the training of recreational scuba diver

Tourism

WHY TOURISM MATTERS

According to UNWTO, over the past six decades, tourism has experienced continued expansion and diversification, to become one of the largest and fastest-growing economic sectors in the world. An ever-increasing number of destinations worldwide have opened up to, and invested in tourism, turning it into a key driver of socio-economic progress through the creation of jobs and enterprises, export revenues, and infrastructure development.

The number international tourists has grown from 25 million in 1950 to 1235 million in 2016.  Today Tourism represents 10 % of GDP, 1 in 10 jobs and 7% of the world exports. More data are available at the UNWTO Tourism Highlights 2017 Edition

Regulation & Standards Group
ISO/TC 228 which cover the following areas:
    WG 1 – Diving Services
    WG 2 – Health Tourism Services
    WG 7 – Adventure Tourism
    WG 8 – Yacht Harbours
    WG 11 – Bareboat Charters
    WG 13 – Sustainable Tourism
    WG 14 – Accessible Tourism
    WG 15 – Accomodation
    WG 16 – Restaurant

The Technical Committee TC 228, responsible for tourism and related services within the International Organization for Standardization (ISO), will develop a global and transversal international standard that will include, initially, a systematic inventory of existing standards, technical criteria, recommendations and requirements in the field of accessible tourism. In addition, recommendations and requirements will be suggested for those segments of the value chain and related activities whose international standardization in terms of accessibility is still pending.
The UNWTO.Themis Foundation is responsible for implementing the work programme on Education and Training of the World Tourism Organization (UNWTO), with the objective of supporting Member States in the formulation and implementation of educational policies, plans and instruments which effectively contribute to an improvement in the quality, competitiveness and sustainability of the tourism sector through excellence in education and training.
From the initiative of the ONCE Foundation, the Spanish Association for Standardization (UNE) and the World Tourism Organization (UNWTO), the first working meeting for the development of an International Standard on Accessible Tourism for All was held in Madrid on 13-14 February.

                                                                                                                  List of Related Standards whit ISO/TC 228

Ind-Expocertification is member of World Tourism Organization (UNWTO) in 2018 whit Registetion number iec20182018 that is visible in UNWTO website: www2.unwto.org