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The ISO/IEC 25000 series of standards

The series of standards ISO/IEC 25000, also known as SQuaRE (System and Software Quality Requirements and Evaluation), has the goal of creating a framework for the evaluation of software product quality.

ISO/IEC 25000 is the result of the evolution of several other standards; specifically from ISO/IEC 9126, which defines a quality model for software product evaluation, and ISO/IEC 14598, which defines the process for software product evaluation. The series of standards ISO/IEC 25000 consists of five divisions.

 

ISO/IEC 2500n – Quality Management Division

The standards that form this division define all common models, terms and definitions referred further by all other standards from SQuaRE series. Currently, this division consists of the following standards:

  • ISO/IEC 25000 - Guide to SQuaRE: Provides the SQuaRE architecture model, terminology, documents overview, intended users and associated parts of the series as well as reference models.
  • ISO/IEC 25001 - Planning and Management: Provides requirements and guidance for a supporting function which is responsible for the management of software product requirements specification and evaluation.

ISO/IEC 25010

The quality model is the cornerstone of a product quality evaluation system. The quality model determines which quality characteristics will be taken into account when evaluating the properties of a software product.

The quality of a system is the degree to which the system satisfies the stated and implied needs of its various stakeholders, and thus provides value. Those stakeholders' needs (functionality, performance, security, maintainability, etc.) are precisely what is represented in the quality model, which categorizes the product quality into characteristics and sub-characteristics.

The product quality model defined in ISO/IEC 25010 comprises the nine quality characteristics shown in the following figure:

 

Functional Suitability

This characteristic represents the degree to which a product or system provides functions that meet stated and implied needs when used under specified conditions. This characteristic is composed of the following sub-characteristics:

  • Functional completeness - Degree to which the set of functions covers all the specified tasks and intended users' objectives.
  • Functional correctness - Degree to which a product or system provides accurate results when used by intended users.
  • Functional appropriateness - Degree to which the functions facilitate the accomplishment of specified tasks and objectives.

SO/IEC 25059

The increasing incorporation of Artificial Intelligence (AI) systems in organisations has led to the extension of the characteristics of the quality model of the ISO/IEC 25010 standard to include those additional aspects that these systems present.

The changes in ISO/IEC 25059 with regard to product quality are the following:

Functional Suitability incorporates the subcharacteristic:

  • Functional Adaptability. Degree to which an AI system can accurately acquire information from data, or the result of previous actions, and use that information in future predictions.

For Functional Correctness, ISO/IEC 25059 warns that machine learning methods often do not provide functional correctness in all observed circumstances, so it is necessary to measure correctness and incorrectness carefully.

Usability incorporates two subcharacteristics:

  • User Controllability. Degree to which a user can adequately intervene in the operation of an AI system in an adequate manner.
  • Transparency. Degree to which adequate information about the AI system is communicated to stakeholders.

Reliability incorporates the subcharacteristic:

  • Robustness. Degree to which an AI system can maintain its level of performance under all circumstances.

Security incorporates the subcharacteristic:

  • Intervenability. Degree to which an operator can intervene in the operation of an AI system in a timely manner to avoid damage or danger.

ISO/IEC 25012

The Data Quality model represents the grounds where the system for assessing the quality of data products is built on. In a Data Quality model, the main Data Quality characteristics that must be taken into account when assessing the properties of the intended data product are established.

The Quality of a Data Product may be understood as the degree to which data satisfy the requirements defined by the product-owner organization. Specifically, those requirements are the ones that are reflected in the Data Quality model through its characteristics (Accuracy, Completeness, Consistency, Credibility, Currentness, Accessibility...).

The Data Quality model defined in the standard ISO/IEC 25012 is composed of 15 characteristics, shown in the picture bellow:

 

ISO/IEC 5259

ISO/IEC 5259 describes a data quality model for data analytics and artificial intelligence based on machine learning (ML).

This standard is based on the ISO/IEC 25012 model, and like ISO/IEC 25012 differentiates between two types of characteristics: inherent and system-dependent, to which it adds a new category of additional characteristics.

ISO/IEC 25040

ISO/IEC 25040 provides a process description for evaluating quality of software product and states the requirements for the application of this process. The evaluation process is composed of five activities.

Announcement

     [2024-08-31] The new website of Beijing Standale Certification Center was officially launched
     [2024-01-20] Beijing Stendhal Certification Center moved to a new location
     [2022-09-01] The auditor area of the central website has been put into use
     [2023-03-07] Laws and Regulations Update Notice

Center News

     [2021-02-27]2021 Social Responsibility Report
     [2020-08-20] Beijing Stendhal Certification Center moved to address
     [2020-08-31] The new website of Beijing Standale Certification Center is officially launched
     [2020-08-31] Beijing Stendhal Certification Center is working on the conversion of the new version of the accreditation criteria
     [2019-08-31] The center fully implements the spirit of the "National Certification Institution Work Conference"

Industry News

     [2018-08-13] The quality inspection system in various places strengthens the supervision and inspection of toy CCC certification products
     [2017-08-13] China and Japan signed the "Agreement on Mutual Recognition of China's Environmental Labels and Japan's Ecolabels"
     [2016-08-31] The regular working meeting of the Good Agricultural Practice Certification Technical Working Group of the National Certification and Accreditation Administration was held in Beijing
     [2015-08-31]
     [2014-08-31] "National Certification Organization Work Conference" was held in Kunshan
     [2013-11-10]Environmental protection organization: PM2.5 in non-smoking restaurant in Beijing exceeds WHO standard
     [2012-11-10] Mandatory national standards for child safety seats will be implemented next month
     [2011-11-10] Improving the quality level is an important way for inclusive growth

Beijing Standale Certification Center (CSCC for short) was established in June 2002. It was approved and registered by the former China Environmental Management System Certification Organization Accreditation Committee (registration number: HR32), and approved by the National Certification and Accreditation Administration Commission (abbreviated as CNCA) Re-approved (approval number: CNCA-R-2002-064), a certification body accredited by China National Accreditation Service for Conformity Assessment (CNAS). The organization has changed from a single environmental management system certification at the beginning to a certification body with certification qualifications for quality management system, environmental management system, occupational safety and health management system, information security management system, and information technology service management system. The establishment and development of CSCC has always received the care and support of relevant state ministries and commissions and leaders.
     CSCC currently has certification qualifications for most industries except individual majors (such as nuclear, etc.). From its establishment to the present, it has issued certification certificates for organizations in different industries. In Hong Kong, Macau and other regions, a considerable number of certified organizations are old customers who have provided certification services for more than 10 years.
     CSCC has gathered a large number of outstanding talents from all walks of life. They have rich management and audit experience and professional knowledge in quality, environment, occupational safety and health, information security, and information technology services. Through their professional, standardized and rigorous Work can provide organizations with high-quality and efficient certification services. To achieve the purpose of improving the management level of the organization and promoting the performance of the organization's product/service quality, environmental management, occupational health and safety management, information security management, and information technology service management.
     CSCC's management team is a combination of old, middle-aged and young people. Among them, there are veteran comrades who have long served as leaders and engaged in management in enterprises and institutions, and "" "Old certification", now the middle-aged and young people are on the front line. They have both solid professional skills and rich organizational management capabilities. In terms of ideological quality, professionalism and management ability, it is a team that understands business, is good at management, observes discipline, dares to take responsibility, and is trustworthy.

Eurocontrol-sa holds all the accreditations, authorisations, certifications and registrations necessary to perform the inspection, trial, certification and control services, among others. These accreditations, which are issued by the related official bodies following a process of technical audit and management, are the guarantee of our technical proficiency, and validate our operational procedures.

Inspection Body

Inspection bodies perform evaluations of installations, components, etc. in the regulatory or voluntary fields, to decide in accordance with the legislation, standards or specifications. Eurocontrol-sa has the following accreditations as an Inspection Body, according to the requisites established in the UNE-EN ISO/IEC 17020 Standard:

    06/EI007 Industrial Inspection. See Technical Annex.
    06/EI060 Inspection of Leisure Vessels. See Technical Annex.
    06/EI092 Environmental Inspection See Technical Annex.
    OC-I/271 State Metrological Control: phase of instruments in service See Technical Annex.

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Non-destructive Testing
EUROCONTROL holds National Accreditation Agency (ENAC) accreditation No. 845/LE1878 AS NON-DESTRUCTIVE TRIALS LABORATORY and that for a number of Audits from ASME AS NON-DESTRUCTIVE TRIALS COMPAN...
Destructive Trials
We perform destructive trials for the classification of materials, welding procedures, etc… This work is combined with others in our lines of action, such as qualification of welding procedures a...
Quality control in the production of supplies
EUROCONTROL, S.A. provides services in Construction and in Industry by completing all the work (or in collaboration with the manufacturers themselves as Technical Consultants) for jobs on the follo...
Inspection and supervision of equipment, components and supplies at all phases
EUROCONTROL performs these Inspections at all their phases not just in the workshop but also at the source. It also has experience in many areas of action and draws on specialised resources in th...
Trials of construction materials
The EUROCONTROL laboratory has had more than 20 years’ experience and so has been involved in many of the large Construction and Infrastructure projects which have been undertaken in this country...
Metrological tester
Legal Metrology is designed to confirm that the provisions applicable in relation to measurement instruments among other things are complied with, to guarantee the equitability of commercial tr...
Activation and tracking of capital goods
EUROCONTROL has personnel which is expert in the activation and tracking of orders in order to ensure that delivery deadlines are met, in compliance with the quality and contractual requisites put...
Evaluation of suppliers
EUROCONTROL, S.A. implements its verifications by means of examinations and evaluations as to whether the parts applied in a quality guarantee programme have been developed, documented and implemen...

Technical Inspection of Vessels (TIV)
Obtaining or renewing the Seaworthiness Certificate and Registration Certificate All types of voluntary technical inspections Obtaining or renewing the Seaworthiness Certificate and Regis...
CE marking of recreational craft
CE MARKING AND CONFORMITY ASSESSMENT OF RECREATIONAL CRAFT AND THEIR COMPONENTS Applicable to craft that have been placed on the Community market after 16 June 1998 and for newly-built models. C...
Noise level certification, exhaust emission certification and technical assistance, measurements and testing
NOISE LEVEL CERTIFICATION EXHAUST EMISSION CERTIFICATION   A) CERTIFICATION ACCORDING TO EU REGULATIONS SEE CE MARKING OF CRAFT SECTION)   Short legal description The craf...
Reports for river basin authorities
  Inland navigation (on rivers and reservoirs) involves obtain permission from the competent river basin authority. The authority in question will require either: A valid seaworthin...
Independent reports and updating boat´s paperwork
INDEPENDENT REPORTS AND UPDATING BOATS' PAPERWORK A) INDEPENDENT REPORTS AND UPDATING BOATS' PAPERWORK During a vessel's lifetime, circumstances may arise that require an independent technic...
Servicio de valoración técnica para particulares y aseguradores
En un mercado de segunda mano tan activo como el de las embarcaciones la valoración técnica es esencial para sustentar la decisión de compra o de concesión de seguros. Conociendo el estado...
Floating structures and miscellaneous components
A) EVALUATION AND CERTIFICATION OF FLOATING STRUCTURES  There are no EC regulations governing the sale of floating structures (hammocks, kayaks, pedal boats, ...). If manufacturers want to prov...
Occupational training
3 courses: Regulatory Inspection of Recreational Craft How to be a Collaborating Entity inspector. 2nd edition 2014. Finished ISO standards. Course given to shipyards and shipbulding firms. B...
Maritime traffic management
In accordance with the different national and international regulations on Maritime Law and Maritime Traffic, EUROCONTROL offers the following services: Design of technical specifications for l...

Standard and/or project under the direct responsibility of ISO/TC 228
ISO 11107:2009
Recreational diving services -- Requirements for training programmes on enriched air nitrox (EAN) diving

ISO 11121:2017
Recreational diving services -- Requirements for introductory programmes to scuba diving

ISO 13009:2015
Tourism and related services -- Requirements and recommendations for beach operation

ISO 13289:2011
Recreational diving services -- Requirements for the conduct of snorkelling excursions

ISO 13293:2012
Recreational diving services -- Requirements for gas blender training programmes

ISO 13687-1:2017
Tourism and related services -- Yacht harbours -- Part 1: Minimum requirements for basic service level harbours

ISO 13687-2:2017
Tourism and related services -- Yacht harbours -- Part 2: Minimum requirements for intermediate service level harbours

ISO 13687-3:2017
Tourism and related services -- Yacht harbours -- Part 3: Minimum requirements for high service level harbours

ISO 13810:2015
Tourism services -- Industrial tourism -- Service provision

ISO/TS 13811:2015
Tourism and related services -- Guidelines on developing environmental specifications for accommodation establishments

ISO 13970:2011
Recreational diving services -- Requirements for the training of recreational snorkelling guides

ISO 14785:2014
Tourist information offices -- Tourist information and reception services -- Requirements

ISO 17679:2016
Tourism and related services -- Wellness spa -- Service requirements

ISO 17680:2015
Tourism and related services -- Thalassotherapy -- Service requirements

ISO 18065:2015
Tourism and related services -- Tourist services for public use provided by Natural Protected Areas Authorities -- Requirements

ISO 18513:2003
Tourism services -- Hotels and other types of tourism accommodation -- Terminology

ISO 20410:2017
Tourism and related services -- Bareboat charter -- Minimum service and equipment requirements

ISO 20611 [Under development]
Adventure tourism -- Good practices for sustainability -- Requirements and recommendations

ISO 21101:2014
Adventure tourism -- Safety management systems -- Requirements

ISO/TR 21102:2013
Adventure tourism -- Leaders -- Personnel competence

ISO 21103:2014
Adventure tourism -- Information for participants

ISO/DIS 21401 [Under development]
Tourism and related services -- Sustainability management system for accommodation establishments -- Requirements

ISO/CD 21406 [Under development]
Tourism and related services -- Yacht harbours -- Essential requirements for luxury harbours

ISO/DIS 21416 [Under development]
Recreational diving services -- Requirements and guidance on sustainable practices in recreational diving

ISO/DIS 21417 [Under development]
Recreational diving services -- Requirements for training on environmental awareness for recreational divers

ISO/FDIS 21426 [Under development]
Tourism and related services -- Medical spas -- Service requirements

ISO/AWI 21620 [Under development]
Tourism and related services- Heritage Hotels

ISO/AWI 21621 [Under development]
Traditional restaurants -- Visual aspects, decoration and services

ISO/CD 21902 [Under development]
Tourism and related services -- Accessible tourism for all -- Requirements and recommendations

ISO/CD 22483 [Under development]
Tourism and related services -- Accommodation: Hotels -- Service requirements.

ISO/AWI 22525 [Under development]
Tourism and related services -- Medical Tourism -- Services requirements

ISO/AWI 22876 [Under development]
Tourism and related services -- Supplementary charter holiday services and experiences

ISO/AWI 23405 [Under development]
Tourism and related services -- Principles and terminology of sustainable tourism
   
ISO 24801-1:2014
Recreational diving services -- Requirements for the training of recreational scuba diver

WHY TOURISM MATTERS

According to UNWTO, over the past six decades, tourism has experienced continued expansion and diversification, to become one of the largest and fastest-growing economic sectors in the world. An ever-increasing number of destinations worldwide have opened up to, and invested in tourism, turning it into a key driver of socio-economic progress through the creation of jobs and enterprises, export revenues, and infrastructure development.

The number international tourists has grown from 25 million in 1950 to 1235 million in 2016.  Today Tourism represents 10 % of GDP, 1 in 10 jobs and 7% of the world exports. More data are available at the UNWTO Tourism Highlights 2017 Edition

Regulation & Standards Group
ISO/TC 228 which cover the following areas:
    WG 1 – Diving Services
    WG 2 – Health Tourism Services
    WG 7 – Adventure Tourism
    WG 8 – Yacht Harbours
    WG 11 – Bareboat Charters
    WG 13 – Sustainable Tourism
    WG 14 – Accessible Tourism
    WG 15 – Accomodation
    WG 16 – Restaurant

The Technical Committee TC 228, responsible for tourism and related services within the International Organization for Standardization (ISO), will develop a global and transversal international standard that will include, initially, a systematic inventory of existing standards, technical criteria, recommendations and requirements in the field of accessible tourism. In addition, recommendations and requirements will be suggested for those segments of the value chain and related activities whose international standardization in terms of accessibility is still pending.
The UNWTO.Themis Foundation is responsible for implementing the work programme on Education and Training of the World Tourism Organization (UNWTO), with the objective of supporting Member States in the formulation and implementation of educational policies, plans and instruments which effectively contribute to an improvement in the quality, competitiveness and sustainability of the tourism sector through excellence in education and training.
From the initiative of the ONCE Foundation, the Spanish Association for Standardization (UNE) and the World Tourism Organization (UNWTO), the first working meeting for the development of an International Standard on Accessible Tourism for All was held in Madrid on 13-14 February.

                                                                                                                  List of Related Standards whit ISO/TC 228

Ind-Expocertification is member of World Tourism Organization (UNWTO) in 2018 whit Registetion number iec20182018 that is visible in UNWTO website: www2.unwto.org